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Elements and Performance Criteria

1. Prepare to manage cloud resources
   • Determine complex cloud computing technology resources according to business requirements, needs and cloud environment
   • Identify and confirm business purpose, use and plan of different cloud resources according to business needs and efficiencies
2. Inventory and change management of cloud resources
   • Identify tagging policy and categorise resources according to business needs
   • Update resources according to tagging policy and build and maintain inventory of cloud resources
   • Generate report of resources based on category
   • Conduct maintenance with resources in specific category
   • Document resource tagging and inventory management according to business needs
3. Audit and change management of cloud resources
   • Identify configuration policy for cloud resources according to business needs
   • Enable logging of cloud-based events
   • Collect and track changes to cloud resource configuration
   • Apply configuration policy to resource and alert for non-conformance
   • Utilise audit logs and determine details and changes from configuration
   • Document cloud audit and change management configuration
4. Monitoring, logging and alarming
   • Define capacity limits for cloud resources according to business needs
   • Configure metrics and alarm when limits are exceeded
   • Capture and store resource and system logs
   • Test capacity to trigger alarms and review logs of incident
   • Manage capacity of resource to remove alarm
   • Document run book for actions according to configured alarm
5. Manage storage lifecycle
   • Identify data retention policy according to business needs and cloud resource
   • Configure storage to automatically comply with retention policy
   • Confirm that retention policy is applied to target storage
   • Document storage configuration according to business needs
6. Monitor and track complex cloud resources
   • Document mechanisms to automate tasks as required
   • Finalise user documentation and submit to required personnel as required

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, and to:

monitor and manage inventory, changes and lifecycle of at least one cloud resource.

In the course of the above, the candidate must:

use cloud management console, cloud software development kits or command line tools

collect and analyse cloud and system data and adjust resources accordingly

summarise ways system operations in cloud environments can be automated to minimise manual intervention.

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Knowledge Evidence

The candidate must demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit. This includes knowledge of:

industry technology standards used in cloud computing solutions and services

industry standard hardware and software products, their general features, capabilities and applications

purpose, benefits and features of cloud services that enable:

resource inventory and change management

performance, capacity and availability monitoring and alerting

snapshots and backups

user, service and resource permissions

access management, monitoring and auditing

system patching and update services

security mechanisms

repeatable and automated maintenance of cloud resources with:

console-based management services

software development kits

command line tools.

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